In-Stock Items: For items currently in stock, your order will be securely packed and dispatched within 2-3 business days of cleared payment.Custom & Made-to-Order Items: Because custom pieces are individually handcrafted to your specifications, please allow 3–4 weeks for creation and preparation before they are shipped.Combined Orders: If your order contains both an in-stock item and a custom item, the entire order will ship together once the custom piece is complete (unless purchased separately).As soon as your package is handed over to the courier, you will receive a shipping confirmation email containing your tracking number.

We offer two secure options for our local customers via Mauritius Post:Normal registered parcelExpress parcel

We ship globally using trusted, reliable carriers to ensure your items arrive safely.United StatesFedEx: £47 (Estimated 5–7 business days) Note: FedEx is currently the only shipping method available for the US. Rest of the World (All other available countries)EMS Standard: £21 (Estimated 15–20 business days)FedEx: £47 (Estimated 5–7 business days)We are currently not able to ship to the European Union (EU). We hope to expand our shipping zones in the future.*Please Note: EMS delivery times are estimates and may vary or arrive much faster depending entirely on your local country's customs clearance procedures.

We are currently not able to ship to the European Union (EU). We hope to expand our shipping zones in the future.

We do not collect local sales tax, VAT, or import fees at checkout. The buyer is solely responsible for any customs duties, import taxes, or handling fees levied by their country’s customs authorities.We are not responsible for delivery delays caused by destination customs clearance holds or local postal processing.

Every piece we create is inspected thoroughly before shipping. Please review our guidelines below for returns, exchanges, and damaged items.Earrings: Due to hygiene and safety reasons, all earrings are strictly non-returnable and non-exchangeable once shipped. We appreciate your understanding in keeping all our customers safe.The Nature of Handmade Pieces: Every piece is uniquely handmade. Minor variations in color, texture, or surface marks are a natural part of the artisanal process, do not affect functionality, and are already reflected in the pricing. As such, we do not offer returns or exchanges for these characteristics.Damaged or Faulty Items: All items are thoroughly inspected for quality and carefully packaged prior to dispatch. However, If an item arrives damaged or breaks structurally within 7 days of receipt, email patatascrafts@gmail.com with your order number and photos of the item and packaging. We will review it to arrange a replacement or refund.All items are thoroughly inspected for quality and carefully packaged prior to dispatch. Please note that in the event of a replacement, the buyer is responsible for covering the return and/or reshipping costs.